This is an excerpt from my book "Cold Calling for the Clueless" a guide to implementing a B2B telemarketing process the Non-Sales Entrepreneur.  It's about a 20 minute read but the reviews have said the content is invaluable. At some point

When conducting training’s on cold calling and telemarketing I always stress that adding humor to your conversation increases your credibility and begins to develop a sales relationship.  When I first started IT’S YOUR CALL a longtime telephone sales rep and expert appointment setter